For Email Recipients, ISPs, and Blacklist Admins

TEAM 20 has a no tolerance spam policy. User accounts will be terminated if they send unsolicited email messages. Please report any suspected abuse to abuse@TEAM-20.com. ISPs and Blacklists administrators may contact us at relations@TEAM-20.com. Please forward the complete email in question, including headers. You may also call (866) 703-6460 to report abuse. If applicable, please also unsubscribe from the newsletter using the link at the bottom of the email if you no longer wish to receive emails from the sender. We will take the appropriate action against the sender of the email in question.

ISP and Blacklist Admin Relations

TEAM 20 has built relationships with many of the leading ISPs and blacklist administrators. These relationships usually involve the sharing of information regarding policies, practices and issues. If you are an ISP, mail administrator or blacklist owner and would like to get in touch with us, please email relations@TEAM-20.com.

For TEAM 20 Users

All users of our TEAM 20 software must agree to only sending permission-based email newsletters as part of agreeing to the TEAM 20 Terms & Conditions upon signup. This means that all recipients sent to must have opted-in to receive communications from the sending organization.

An opt-in can occur either via a sign-up form on a web site, at a point-of-sale sign-up form, or on a physical sign-up sheet. Any opt-in form should include a clear description of what will be sent and how often it will be sent. Purchased lists may not be used within the TEAM 20 system, regardless of the source or permission status.

As a user of TEAM 20, you may not:

• harvest emails from web sites
• purchase lists (whether they are opt-in or not)
• have a pre-checked field on your subscription form
• have a subscription form that subscribes users to an unrelated list
• send out unrelated offers or unrelated content to your newsletter list
• add an email address into a list without the subscriber's permission
• email someone who has requested to be removed from your list
• utilize a list older than 6 months without reconfirming the recipients' subscriptions

You may:

• send out a regular newsletter to a recipient who has opted-in to receive it
• send out information and content to recipients who have requested to receive content on that topic from your organization

Policy Enforcement

TEAM 20 has a no tolerance spam policy. The strict measures we take to enforce our policy include, but are not limited to:

• We review and monitor large list imports. This includes a review of the list source, list age, collection methods, and confirmation practices.
• We require a user to initial the following statement prior to each send: "I certify with my initials that all recipients granted their permission to be sent this message."
• A record is saved of every email that is sent through the system.
• Any customer found to be using TEAM 20 for spam will be immediately cut-off from use of the product.
• Every email, whether text or HTML, contains a mandatory unsubscribe/opt-out link at the bottom of the message. This unsubscribe link cannot be removed.

Procedure for Handling Complaints

We have a no tolerance spam policy. Your account will be immediately terminated if you send spam. Spam is defined as unsolicited mass email to persons with whom you do not have a business relationship or have not requested (opted-in to) your mailing. TEAM 20 is intended for businesses and organizations who have an established list of permission-based opt-in email addresses. We provide our product only to those who follow our strict anti-spam policy. Using the system to send out emails to addresses obtained in any way other than a subscriber opting-in to your list may incur a $100 (US) charge per substantiated incident (i.e. per email) in accordance with state and federal regulations.

To determine whether you have sent spam we will:

• review the content of the message in question
• review your subscriber list for patterns common to harvested lists
• review the spam complaint
• view the records to see when the subscriber was subscribed and their IP address